Privacy Policy · Quantum Terminal

At Quantum Terminal (“we”, “us”, “our”, or “Quantum Terminal”) we take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information on how and why we collect, store, use, and share your personal information. It also explains your rights in relation to your personal information.

This Privacy Policy applies to our Platform (website, mobile apps, API, data feeds, alerts, analytics, and related services).

Personal Information We Collect About You

We may collect and use the following personal information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household:

User Account Data: Name, email address, and password when you create an account.
Payment Information: Billing details processed through our third-party payment providers (we do not store full credit card information).
Additional Data You Provide: Information submitted through customer support, feedback forms, surveys, or questionnaires.
Usage and Technical Data (collected automatically): IP address, browser type, device type, operating system, platform, date/time stamps, unique device or account ID, usage patterns (pages viewed, features used, actions taken), and other similar information via cookies and similar technologies.

How Your Personal Information Is Collected

Directly from you: When you register, subscribe, contact support, or interact with the Platform.
Automatically: Through cookies, server logs, and platform activity tracking when you use our services.
From third parties: Service providers (e.g., payment processors) or analytics tools, as permitted by law.

Why We Collect and Use Your Personal Information

We collect and process your information for the following purposes:

To provide, maintain, and improve the Platform (including account management, subscription services, and feature access).
To process payments and manage subscriptions.
To communicate with you (service updates, technical notices, promotional messages — with opt-out options).
For operational reasons such as security, fraud prevention, analytics, and quality control.
To comply with legal and regulatory obligations.

If you do not provide required personal information, we may be unable to provide you with full access to the Platform.

Promotional Communications

We may send you updates about our products, services, exclusive offers, or new features via email or other channels.

You can opt out at any time by:

Updating preferences in your account settings;
Clicking the “unsubscribe” link in promotional emails; or
Contacting us at [email protected].

We do not sell your personal information for marketing purposes.

Who We Share Your Personal Information With

We may share personal information with:

Service providers: Payment processors, hosting providers, data centers, analytics services, and other vendors who assist in delivering the Platform. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
Legal and regulatory authorities: When required by law, subpoena, court order, or to protect our rights, safety, or property.
Business transfers: In the event of a merger, acquisition, or restructuring (with appropriate confidentiality protections).
With your consent: To third parties you explicitly approve (e.g., connected services).

We do not sell your personal information to third parties.

Data Transfers and International Users

Your data may be stored and processed in the United States or other countries where our service providers operate. By using the Platform, you consent to such transfers. We take appropriate safeguards to protect your information.

How Long We Keep Your Personal Information

We retain your personal information for as long as necessary to fulfill the purposes outlined above, manage our relationship with you, or as required by law. When no longer needed, we will delete or anonymize it.

Your Rights

Depending on your location (e.g., California residents under CCPA), you may have rights to:

Access the personal information we hold about you.
Request deletion of your personal information.
Opt out of the sale of personal information (we do not sell it).
Be free from discrimination for exercising these rights.

To exercise these rights, contact us at [email protected]. We will verify your identity before processing requests. You may make CCPA-related requests up to twice in a 12-month period.

Security of Your Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze usage, and improve your experience. You can manage cookie preferences through your browser settings (note that disabling certain cookies may affect Platform functionality).

Children’s Privacy

We do not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected data from a child under 13, we will take reasonable steps to delete it. Contact us if you believe we have such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version with a new “Last Updated” date. Continued use of the Platform after changes constitutes acceptance of the updated policy. We encourage you to review it periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our practices, please contact us at [email protected] or [email protected].